Questions
Getting started
What is Timelessness?
A music player for iPhone, iPad and Mac. It plays the music files you already keep in Google Drive folders or in the Files app. No ads, no tracking.
When can I get it?
Timelessness is coming soon to the App Store. This page will link to it when it’s available.
Which devices does it run on?
iPhone and iPad with iOS or iPadOS 18 or later, and Mac with macOS 15 or later. On iPhone Duo, the player has layouts for both the outer and inner displays.
Which formats can it play?
MP3, M4A, FLAC and WAV.
Which languages is the app in?
English and Traditional Chinese.
Your music
Where can my music be?
In Google Drive folders you choose, or in a folder in the Files app, on your device or in iCloud Drive. On Mac, in a folder on your Mac.
On iPhone and iPad you can also share songs to the app, or drag them into its folder in Files.
Will Timelessness change my files?
No. It doesn’t rename, move or delete the music in your Google Drive folders.
Why does Google say the app can see all my Google Drive files?
As far as we can tell, the only Google permission that can read folders you already have covers your whole Drive. Timelessness plays and downloads only the music in the folders you choose.
To help you choose, it lists your folder names and looks for audio files, so folders with music can be shown first. Your music streams straight from Google to your device. There is no Timelessness server in between.
How do I disconnect Google Drive?
Open Folders in your library, open the Google Drive menu (•••), and choose Disconnect Google Drive. Your playlists, favorites and downloads stay in the app.
You can also remove access in your Google Account, at myaccount.google.com/connections.
Can I search in zhuyin or pinyin?
Yes. Type whole syllables, first letters, or a syllable you haven’t finished. Kana titles can be found by rōmaji. Kanji in Japanese titles match by their Chinese reading.
Listening
Can I listen offline?
Yes. Touch and hold a song, album, artist or playlist from Google Drive and choose Download. Downloads use Wi‑Fi unless you allow cellular data. The free plan includes up to 50 downloads.
Will downloads be removed when my storage runs low?
No. Downloads aren’t removed to free up space. You can remove them yourself in Downloaded.
Does the app change how my music sounds?
No transcoding, and no added effects.
Is there a sleep timer?
Yes: 15, 30, 45, 60 or 90 minutes, and playback pauses when time is up. Find it in the player’s More menu (•••). On Mac, it’s in the Controls menu.
Plans and purchases
What’s in the free plan?
Up to 1,000 songs in your library and 50 downloads for offline listening. No ads, and no tracking.
What does Pro add?
No limit on your library or downloads. Pro is US$29.99 once, or US$9.99 a year. The App Store shows the price in your currency.
Why doesn’t the app show Pro after I bought it?
Open the Pro screen and tap Restore Purchases, signed in with the Apple Account you used to buy it.
How do I cancel the yearly plan?
Subscriptions are managed by Apple. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Mac, open the App Store, click your name, then Account Settings.
How do I ask for a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
Privacy
Does Timelessness collect my data?
There are no ads, no tracking and no Timelessness server. Your library stays on your device, or in your own iCloud account if you use iCloud sync. The privacy policy explains each case where data leaves your device, and where it goes.
Does the app use AI?
Only if you choose to. You can ask an AI service to introduce a song, using a provider you set up yourself. Before anything is sent, the app shows what will be sent and asks you to agree: the song’s title, artist, album and year, and your language setting. File names and folder paths are never sent.
It helps to include:
- Your device and its system version, for example iPhone 16, iOS 18.5
- Where the music is: Google Drive or a folder in Files
- What you did, what you expected, and what happened instead
- A screenshot or screen recording, if you can
Please don’t send passwords, API keys or your music files.
Didn’t find it? Write to us.
Coming soon to the App StoreFor iPhone, iPad and Mac